Privacy Policy

Terms and Conditions Policy

OVERVIEW

This website is operated by Prime Tourist Transportation and Car Rental WLL Throughout the site, the terms “we”, “us” and “our” refer to Prime Tourist Transportation and Car Rental WLL

Prime Tourist Transportation and Car Rental WLL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or completing payments, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitute acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

You agree to provide current, complete and accurate payment amounts and account information for all payments made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,

religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Building 171A Road 10 Block 704 SALIMABAD

P.O.BOX 30608

MANAMA – BAHRAIN

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18. If you are under the age of 18, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.

Information We Collect Automatically

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction.
Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.

We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

Information Use and Disclosure

Internal Use

We use your personal information to process your payment and provide you with the service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

External Use

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service. We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others. We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

Updates to this Policy

If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Refund Policy

We do accept Refunds for customers that are returning the vehicle / service earlier than the schedule booking. The amount for the remaining days will be processed within 10-15 working days (May take longer depending upon the issuer).

For customer, looking to extend their booking should inform us 24 hours in advance of the completion of their allotted dates.

All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six-month window

Cancellation Policy

You have 24 hours to cancel the booking after completing the payment for a full refund. For Cancellation requests after 24 hours have passed, Rental charges for 1 day will be accounted for and the remaining amount will be refunded. The refund will be processed within 10-15 working days (May take longer depending upon the issuer).

Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to yours prepay reservation must be made on reservation@prima-bh.com or at the rental counter at any of the participating outlets. At time of change, current rates, taxes and transaction fees apply.

Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.

At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and ID) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to yours prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees)

No Show policy

Prima provides 25 minutes free waiting time for Domestic Arrivals and 45 minutes for International arrivals. The driver will wait a further 10 minutes for domestic arrivals and a further 30 minutes for international arrivals before considering the booking a “no show”. You are required to contact us by phone if extra waiting time is required as charges may apply. For a No-Show, Rental charges for 1 day will be accounted for and the remaining amount will be refunded. The refund will be processed within 10-15 working days (May take longer depending upon the issuer).

If a customer has authorized and agreed to pay a waiting fee prior to pick up, the driver will wait up to 1 hour in addition to the agreed waiting time. If at the end of this waiting time allocated driver have not made contact with the customer then Prima will attempt to contact the customer on the customer’s designated contact number, depending on the nature of the Service booked. If such contact does not result in prompt pickup of the customer, then Prima will release the vehicle and driver from the relevant booking and customer will be liable for the full trip cost plus the waiting time

Flight Arrival Times:

Prima monitors all flight arrival times to ensure that your chauffeur is at airport/terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from actual flight arrival time, not scheduled arrival time. For a No-Show, Rental charges for 1 hour will be accounted for and the remaining amount will be refunded. The refund will be processed within 10-15 working days (May take longer depending upon the issuer).

Point to Point Transfers:

Prima provides 10 minutes free waiting time. Chauffeur will wait a further 15 minutes before considering the booking a “No Show”. You are required to contact us by phone if extra waiting time is required as charges may apply.

For a No-Show, Rental charges for 1 day will be accounted for and the remaining amount will be refunded. The refund will be processed within 10-15 working days (May take longer depending upon the issuer).

In limo Prima reserve the right to immediately cancel any reservation without refund if the Chauffeur feels that the passenger placing the Chauffeur, passengers or limousine in danger. If the passenger is in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.

In limo a full 100% cancellation fee will be charged in the event of a “no show”.